Refund Policy

At VENUS VOGUE WEAR LTD, customer satisfaction is our priority. We are committed to providing high-quality services and products. This Refund Policy outlines the conditions under which refunds are granted for purchases made through our website.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • The service provided did not meet the agreed-upon terms.
  • The product received is defective, damaged, or incorrect.
  • Cancellation of a service within the allowed cancellation period (see Section 4).

2. Non-Refundable Items

The following are non-refundable:

  • Services already delivered and completed to your satisfaction.
  • Digital products that have been downloaded or accessed.
  • Customized consulting services unless a breach of contract is identified.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

  1. Contact us via email at contact@venusvoguewear.shop or call us at +44 7307 346491.
  2. Provide your order number, proof of purchase, and a clear explanation of the issue.
  3. Our team will review your request and respond within [insert timeframe, e.g., 5 business days].

4. Cancellation Policy

a. For Services

  • You may cancel a service up to [insert timeframe, e.g., 7 days] before the scheduled start date to receive a full refund.
  • Cancellations made less than [insert timeframe] before the start date may incur a [insert percentage or fee] cancellation fee.

b. For Products

  • Orders for physical products can be cancelled within [insert timeframe, e.g., 24 hours] of purchase for a full refund.

5. Refund Timeline

  • Approved refunds will be processed within [insert timeframe, e.g., 7-10 business days] to your original payment method.
  • Refunds may take additional time to reflect in your account depending on your payment provider.

6. Exceptions

Refunds will not be issued if:

  • The product or service has been used or accessed in full.
  • The issue is due to a failure to follow instructions provided for using the product or service.
  • The request is submitted beyond the allowed refund or cancellation period.

7. Faulty or Damaged Products

If you receive a defective or damaged product, please notify us within [insert timeframe, e.g., 7 days] of delivery. We will arrange for a replacement or refund after reviewing your claim.

8. Contact Information

For further assistance regarding refunds, please contact us: